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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 634
Experience:  Working with Electronics for 25+ years.
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Have a Gigaset C430. Have a dial tone but can neither send

Customer Question

Have a Gigaset C430. Have a dial tone but can neither send or receive calls. Another phone works perfectly. Engineer suggested unplug from supply, wait and re-plug then press and release after 10 seconds the pager button. Still not working.
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

This symptom indicatesa hardware failure in the base station.

We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality, and let me know the results, please.

Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.