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Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 65182
Experience:  Phone Engineer
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I have a panasonic KX-DT543 phone system and the outside

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i have a panasonic KX-DT543 phone system and the outside line is constantly on and am not able to make or receive calls.
Richard

Hi there and welcome

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

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Customer: replied 1 year ago.
it is a desktop unit. hardwired to the wall. do i just disconnect the power to base unit

yes please

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Customer: replied 1 year ago.
No this hasn't solved the problem

What is the phone connecting to for a phone signal?

Which phone modem or device?

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Customer: replied 1 year ago.
A panasonic KX-NS700

yes, but what is it connecting to for a phone signal

The modem or device

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Customer: replied 1 year ago.
its connected to a phone socket on the wall

who is your phone provider?

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Customer: replied 1 year ago.
eir

Thanks

Call them on 1890 260 260

Have them run a line check and tell me what they say please

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Customer: replied 1 year ago.
He did a line test and said there was no problem with the line but as i was talking to him the line went live and is back working again.
Thanks

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