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Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 47524
Experience:  Residential and commercial systems.
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My phoo ne appears to be locked (picture of key in bottom

Customer Question

my phoo ne appears to be locked (picture of key in bottom right hand corner) d
JA: Just to clarify, what device or product are you trying to access?
Customer: panasonic ..PNKK1077
JA: How long have you had your .PNKK1077?
Customer: about a year... can't be too accurate
JA: What have you tried so far?
Customer: pressing the main "menu" switch...
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Phone Systems
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
please contact me
Customer: replied 1 year ago.
it can't be that hard
Expert:  Nathan replied 1 year ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Who provides your home phone service (att, verizon, comcast, magicjack, ooma, etc)
4) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

Customer: replied 1 year ago.
I have 4 other multiple handsets within the same system but all the others are working well..Other than that I have no other phones on the same lineVirgin provide my home phone service
The full model is shown as "KX-TGC220E"Thank you ...I hope to hear from you soonPatrick Dale
Expert:  Nathan replied 1 year ago.

Thank you,

the first step is to fully reset the system:

1) unplug both power and phone lines from the main base.
2) remove batteries from the "locked" handset
3) wait at least 15 minutes, then restore all
4) place the handset on the main base for a minute, as if to charge
5) check for functionality, and let me know the results, please.