How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 43324
Experience:  Residential and commercial systems.
Type Your Phone Systems Question Here...
Nathan is online now

My handsets are not sending or receiving calls. The word

Customer Question

My handsets are not sending or receiving calls. The word "base" flashes at the bottom of the screen
JA: What's the brand/model of your phone system?
Customer: C300
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: One day. I don't know what to try
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Who provides your home phone service (att, verizon, comcast, magicjack, ooma, etc)
4) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

Customer: replied 10 months ago.
A Virgin Media technician came and sorted the problem for me. Thanks for trying
Expert:  Nathan replied 10 months ago.

You're very welcome.

In the future, you can often address this issue by unplugging power to your modem for at least 5 minutes.

Thank you,