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Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 41208
Experience:  Residential and commercial systems.
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If some one rings me, the phone goes straight to voicemail.

Customer Question

Hi there, if some one rings me, the phone goes straight to voicemail.
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: KC-TGC 220E
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: I have only realised at about 4 this afternoon. I have switched on the answerphone, pressed the end button and that was all. mind, as an old woman I might have done something silly. It was only when a friend tried to ring, that I found out.Karin
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: except that I am frantic and worried. k
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Nicola-mod replied 6 months ago.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Customer: replied 6 months ago.
Hi Nicola, i have found out that a few others have trouble with their phone as well. So I will leave it for tonight. Thanks for your help. Karin
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 6 months ago.

Please try unplugging power to your Modem, for a minimum of 5 minutes,

replug, wait 5 more for it to start up, and see how it works from there.

If no improvement, then it is a line/service outage which would have to be resolved by the phone company.

Thank you,


Customer: replied 6 months ago.
Thanks again for your help. K.
Expert:  Nathan replied 6 months ago.

Great, glad to hear that did the trick for you!

My goal is to give you the best experience possible! If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,


Customer: replied 6 months ago.
Thanks for your help, it is all sorted out. K
Expert:  Nathan replied 6 months ago.

You're welcome.