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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
This would typically a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.The one thing you may attempt yourself is to fully reset the system:1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality, and let me know the results, please.
If no change, it would confirm an internal hardware failure. This is most likely a manufacturing defect, and since it is a new system, the best and quickest resolution would be to simply return it to the store where it was purchased for a refund/exchange.
Thank you for checking,
yes at this point it would be an internal hardware defect, so your best option as I mentioned would be to return it to the store.