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Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 39332
Experience:  Residential and commercial systems.
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I am ham having problems with my landline. The internet is

Customer Question

I am ham having problems with my landline. The internet is working ok but when i attach phone it says check your landline. I thought it was the phone and bought a new one to no avail. I have tried connecting the phone on the connection that the splitter uses but still doesnt work. Any advise
JA: Does your network appear in the Wi-Fi list on your phone?
Customer: just checking
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: Yes
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Phone Systems
Expert:  Virtual-mod replied 9 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Nathan replied 9 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Who provides your home phone service (att, verizon, comcast, magicjack, ooma, etc)
4) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

Customer: replied 9 days ago.
Sorted it was BT external fault even though internet continued. Thanks
Expert:  Nathan replied 9 days ago.

You're very welcome,

in the future try unplugging your modem for 5-10 minutes to reset as well.


Thank you,

Nathan

Customer: replied 9 days ago.
No thanks
Expert:  Nathan replied 9 days ago.

You're welcome (no further response necessary).

 

Have a nice day,

Nathan

Customer: replied 9 days ago.
No thanks problem solved on my own
Expert:  Nathan replied 8 days ago.

 

You're welcome (no further response necessary). Have a nice day,Nathan