How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 41392
Experience:  Residential and commercial systems.
59725966
Type Your Phone Systems Question Here...
Nathan is online now

Digital cordless answering machine, model KX-TG7160E. The

Customer Question

Digital cordless answering machine, model KX-TG7160E. The icon on the bottom left of the handset is flashing and I can't get a dialling tone.
JA: Did this handset come with your system, or was it bought separately?
Customer: Yes.
JA: Do all the handsets show the same message?
Customer: Actually I think it is separate.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No.
Submitted: 17 days ago.
Category: Phone Systems
Expert:  Nathan replied 17 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

What is the specific icon you are seeing?

Expert:  Nathan replied 17 days ago.

To start,

Please unplug power to your Modem, for a minimum of 5 minutes.

Replug, wait 5 more for it to start back up, and see how it works from there.

Thank you,

Nathan

Customer: replied 17 days ago.
I have tried that but no success.
Expert:  Nathan replied 16 days ago.

Can you please describe the icon you're seeing?

Are you able to receive incoming calls?

Customer: replied 16 days ago.
No I can't receive incoming calls . The icon is an inverted triangle on a stick.
Expert:  Nathan replied 16 days ago.

That is a signal indicator,

does it show on all of the handsets, even if close to the main base station?

Do you have any other phones or a fax there, separate from the panasonic system?

Customer: replied 16 days ago.
I only have one handset.There are no other phones or fax there.
Expert:  Nathan replied 16 days ago.

Thanks for the info,

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station. We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality, and let me know the results, please.