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Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 74810
Experience:  Phone Engineer
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Tried to set date and time on my Panasonic KX-PC225. I

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Tried to set date and time on my Panasonic KX-PC225.
I clicked the Set button on the base-unit, but nothing happened!
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

Customer: replied 1 year ago.
Carry on. Do you not know the answer.

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

Customer: replied 1 year ago.
You have given above the same advice as you gave me for a different issue.
Customer: replied 1 year ago.
Is this correct?

If it did not resolve it then

on the phone press

Menu then #226 then Manual then Off please

Then set the time

Customer: replied 1 year ago.
I don’t understand. I have already told you that manual only goes to p.75.

Not sure why you are referring to page numbers in a manual?

My instructions have no reference to the manual.

The steps are (please take a minute to more carefully read them

on the phone press

Menu then #226 then Manual then Off please

Then set the time

Customer: replied 1 year ago.
I mention the manual, because you do. I don’t understand the significance.

can you please do the instructions I keep sending? I do not understand your confusion, the user manual is not involved in this

Customer: replied 1 year ago.
What do you mean by Manual?

You press it, when you see it, when you do the instructions I keep sending you.

Customer: replied 1 year ago.
I now haven’t got the instructions you sent.

I repeated them again below

on the phone press

Menu then #226 then Manual then Off please

Then set the time

Customer: replied 1 year ago.
I’ve found the instructions by scrolling. I’m technologically incompetent. I’m old and have Parkinson’s.

It is no problem at all.

Customer: replied 1 year ago.
I don’t understand “then #226 then Manual”. What do you mean?

You press on the keypad

#226

Then you select Manual on the screen then off.

Customer: replied 1 year ago.
Apologies. Your last email just disappeared. Seriously.
I told you I’m technologically incompetent.
Customer: replied 1 year ago.
My iPad must be acting up!

You press on the keypad

#226

Then you select Manual on the screen then off.

Customer: replied 1 year ago.
Cancel my phone call!
Customer: replied 1 year ago.
Manual is not on my screen.
Customer: replied 1 year ago.
I have done what you required.
Customer: replied 1 year ago.
I would like him to answer.
Customer: replied 1 year ago.
Richard, did you get my message, that Manul does not appear on my screen

When you press

Menu then #226

what do you see on the screen of the phone

Customer: replied 1 year ago.
I see ‘TEL#226’
Customer: replied 1 year ago.
Also on the phone-screen I see 8 June 9:38AM
Customer: replied 1 year ago.
8 June. 9:38AM

You need to press menu first.

So the menu button, the one under the word menu then you press #226

You then select Manual then Off

Customer: replied 1 year ago.
What d’you mean “Select Manual then off”. Where do I see the Manual
Customer: replied 1 year ago.
I’m not seeing Manual on my phone-screen.

You need to press menu first.

So the menu button, the one under the word menu then you press #226

Then you see manual

Customer: replied 1 year ago.
I’m selecting Menu, but the first time I type in #226, I don’t get a connection on the 6. I have to do it all over again.

I am sorry to hear that.

It is the internal memory in the phone that has faulted.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Richard, Engineer
Category: Phone Systems
Satisfied Customers: 74810
Experience: Phone Engineer
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