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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results