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Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 73084
Experience:  Phone Engineer
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I cannot get a dialling tone ie from the handsets. I can

Customer Question

I cannot get a dialling tone ie from the handsets. I can receive incoming cakes ok
JA: Did this handset come with your system, or was it bought separately?
Customer: One came with original purchase and one I have had to replace recently - neither work
JA: Do all the handsets show the same message?
Customer: Have three handsets one of which I can get a dialling tone from, the other show a blank screen
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No I don't think so
Submitted: 16 days ago.
Category: Phone Systems
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if the phone is now operating correctly.

Let me know the results please

Customer: replied 16 days ago.
No that hasn't resolved the problem
Customer: replied 16 days ago.
No I don't want to spend any more money
Expert:  Richard replied 16 days ago.

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you