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Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 75550
Experience:  Phone Engineer
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I have a Siemens g. They illuminate, show all details but

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I have a Siemens g. They illuminate, show all details but don’t accept calls or allow a call to be made
JA: Do you know the model of your Siemens appliance? How old is it?
Customer: Gigaset C475 with 3sub stations 11years old
JA: How long has this been going on with your Siemens appliance? What have you tried so far?
Customer: Just today
JA: Anything else we should know to help you best?
Customer: Tried to make & receive calls on the phone. I’ve checked the wire connections & they are OK

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if the phone is now operating correctly.

Let me know the results please

Customer: replied 10 days ago.
Sadly still not working either to make or receive calls.
Customer: replied 10 days ago.
No, it looks like the phone is not revivable

It may be an issue with your provider.

Who is your phone provider?

Customer: replied 10 days ago.
BT

Can you please contact them from a working phone on 0800 800 150 and have them run a line check.

Let me know how you go please

Richard and other Phone Systems Specialists are ready to help you
Customer: replied 10 days ago.
BT say there is a cable problem! Thank you for your help

You are welcome