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Andrew Smith
Andrew Smith, Plumber
Category: Plumbing
Satisfied Customers: 3950
Experience:  City and Guilds qualified plumber
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My toilet won’t stop running Assistant: I'll do all I can to

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My toilet won’t stop running
Assistant: I'll do all I can to help. How long have you been dealing with this?
Customer: I noticed it the other day and it would do it for around 15 minutes after flushing, but now it’s doing it constantly
Assistant: Do you plan on doing the work yourself?
Customer: Yeah
Assistant: Anything else we should know to help you best?
Customer: It’s a push button toilet if that helps
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola
Customer: replied 2 months ago.
willing to wait for an answer thanks

Is it constantly running, or constantly overflowing?

Customer: replied 2 months ago.
It’s constantly running from the cistern into the bowl. The float is up as far as it goes and adjusting it hasn’t stopped the water - currently turned the water off. The seal for the flush is fine I checked that last night and there is no leak.

When you look inside the cistern, you can see the water level is over the top of the overflow pipe into the cistern?

Customer: replied 2 months ago.
it is
Customer: replied 2 months ago.
Pic for reference

Ok, that means the balltap wants a new washer.

If you are able to rewasher it yourself then it will cure your problem.

Customer: replied 2 months ago.
How would I do that

Looking at the cistern, it will be the blue cap that unscrews.

You will need to turn off the water to the cistern.

Remove the blue cap and disassemble balltap

Remove old washer

Refit new washer (you wont know which type until you have the old one out)

Refit cap and reassemble balltap

Turn on water and test

Fill cistern

Adjust water level.

All done ;-)

Customer: replied 2 months ago.
The blue bit is the floater that moves up and down, so which cap is it I unscrew?

The white one next to it that is attached to the float, it unscrews anticlockwise.

Be sure to hold the rest of the balltap to stop it spinning

Customer: replied 2 months ago.
Thank you for your help!
No problem. Come back if you need me sgsin
Andrew Smith, Plumber
Category: Plumbing
Satisfied Customers: 3950
Experience: City and Guilds qualified plumber
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