Plumbing Questions? Ask a Plumber for Answers ASAP
Hello, my name is Tim and I'm a heating engineeer.Clearly the engineers haven't left your system in a working state.Do you have a contract with British Gas?
You should write to, or email, British Gas and state these things:1. That you are not satisified with the work they've done.2. That your contract entitles you to expect them to visit again and get the system fully working.3. That they have 14 days to get it fully working.4. That if they fail, you will engage a competent and qualified engineer to attend and do the work, and that you will hold British Gas liable for the cost of that work.5. That they need to respond to your letter/email within 48 hours of receipt.Whereabouts in the UK do you live?
There should be an email address on the documentation for your service contract. Could you check that, and let me know if you can't find one?You could call them on the phone, ask for the complaints department, and ask for the email address.