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KevinWhiteJA
KevinWhiteJA, Technician
Category: Plumbing
Satisfied Customers: 3317
Experience:  Worked on Appliances for more than 15 years
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My neff dishwasher isn’t running properly, Where would I

Customer Question

my neff dishwasher isn’t running properly
JA: Do you know the model of your Neff dishwasher? How old is it?
Customer: Where would I find model number It’s about 5 years old
JA: The Appliance Technician can help you find the model number for your dishwasher; I'll connect you shortly. How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: 24 hours I’ve tried turning it on and off again and changing programs
JA: Anything else we should know to help you best?
Customer: I think the water isn’t running through it It’s just heating by the program is now stuck on 2 mins to go
Submitted: 7 days ago.
Category: Plumbing
Expert:  KevinWhiteJA replied 7 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its complete model number (from the label/rating plate inside the door)

That is auto generated and not sent by me.

Expert:  KevinWhiteJA replied 7 days ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I am sorry to hear you are having trouble with your appliance.

Hopefully, we can get this resolved quickly.

Please provide its complete model number (from the label/rating plate inside the door)

That is auto generated and not sent by me.

Customer: replied 7 days ago.
I can’t see a model number
Customer: replied 7 days ago.
It’s a semi integrated
Expert:  KevinWhiteJA replied 7 days ago.

OK so what exactly happens when you turn it on ?

Customer: replied 7 days ago.
It just runs without water
Customer: replied 7 days ago.
The light on the tap on the front of the dishwasher is not On either
Customer: replied 7 days ago.
I can send you a photo
Expert:  KevinWhiteJA replied 7 days ago.

OK try this:

You will have to unplug the appliance and pull it out.

Then tip it backwards by around 45 degrees so excess water drains off completely.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back.

Select any program and let me know how it goes.

Customer: replied 7 days ago.
I can’t pull it out as it’s built in
Expert:  KevinWhiteJA replied 7 days ago.

Can you remove the plinth (the panel below the door) ?

Customer: replied 7 days ago.
I can see it’s blocked it hasn’t drained
Customer: replied 7 days ago.
No I can’t
Expert:  KevinWhiteJA replied 7 days ago.

You can unplug it and pull it out as well.

With plinth removed open the door and towards the top on either sides you will see screws holding the appliance to worktop.

Remove the screws and then close the door.

Then you can pull it out.

Let me know how it goes.

Customer: replied 7 days ago.
Do I cup out the water?
Customer: replied 7 days ago.
I can’t see how it would drain out
Expert:  KevinWhiteJA replied 7 days ago.

I have advised of various ways above on how to drain, please follow any of them.

You can remove the mesh filter from inside and drain it.

Have you read any of the advise given and followed any of them ?

Customer: replied 7 days ago.
Tes
Customer: replied 7 days ago.
Expert:  KevinWhiteJA replied 7 days ago.

OK so you start the dishwasher, it drains then fills and then stops and wont do anything ?

Customer: replied 7 days ago.
It’s completely blocked and I can’t switch it on or off
Expert:  KevinWhiteJA replied 7 days ago.

OK manually drain as much as you can then you have to pull it out to clean it

Expert:  KevinWhiteJA replied 6 days ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

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