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Tim JA
Tim JA, Engineer
Category: Plumbing
Satisfied Customers: 2241
Experience:  Owner at Self-employed
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I have ablocked toilet, dont know, blocked and taken outside

This answer was rated:

i have ablocked toilet
JA: What's the brand and model of your toilet? How old is it?
Customer: dont know
JA: The Plumber can help you find the model number for your toilet; I'll connect you shortly. How long has this been going on with your toilet? What have you tried so far?
Customer: blocked and taken outside pip off think drain blocked
JA: Anything else we should know to help you best?
Customer: ttryed power washing the drain did not clear

Good afternoon, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.

I have some questions for you:

Is the toilet on the ground floor, or on higher flow?
What is the behaviour of the water when you flush the toilet?
Is your soil stack internal or external?

So that I can give you accurate guidance, please let me know the make and exact model number of the boiler, and whether or not it's a combi.

Also, it would be useful to know the current system pressure reading.

These are just some first steps, so please come back to me if the problem persists.
When you say that took it outside, what did you take outside?

There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.

Customer: replied 16 days ago.
Sorry I have emergency plimber/drain man on the way

Apologies - there was a cat and paste accident on my first post - ignore that parts that don't apply to you.

Do you need any further guidance with your blockage?

Tim JA and other Plumbing Specialists are ready to help you
Customer: replied 16 days ago.
Tried to phone you to pay

Thank you for your rating.  I have told the moderator that you shouldn't be charged for the call.  Please follow that up by contacting Customer Service at the following page: