Pool and Spa
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Hello and welcome to JustAnswer! My name is***** a technician with over 10 years of experience, and I'll be assisting you today. Sorry to hear your having issues, please stand by while I look into the problem for you, this is not an immediate service however I will try and respond as soon as possible.
To confirm can you hear any sound from it, and the issue is there is not water flow, even with the filter removed?
Without the information requested I can only provide generic advice at this time, but happy to elaborate once you provide the additional info. For now I hope you find this initial guidance useful.