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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I cannot print. I keep getting the message printer not connected

Customer Question

I cannot print. I keep getting the message 'printer not connected' and as I am using wireless mode there are no leads to check. The printer is switched on and everything else seems fine.
Submitted: 4 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 years ago.

Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your printer? If it's an all-in-one printer, are you able to make a copy or scan (but not print)?

What's the model of your internet / wireless modem/router device?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Does it show printer not connected on the computer's screen or printer's screen?

Please let me know. Thank you,

Customer: replied 4 years ago.


All in one don't seem able to scan. can copy.

Model of router. BT home hub

Computer type. Mac. Have 'Widows Xp.

Printer status. 'Not Connected.

Expert:  Viet - Printer Tech replied 4 years ago.

Thank you. Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

Edit: Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox, or Chrome, etc.?


Or go to the shorter website below in Internet Explorer:


, and allow it to run, and try any other option it gives you as needed.


It looks like you are away; please reply back when you are available to continue. Thank you,