How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 39891
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now

how do I remove and install a new ink cartridgin my hp deskjet

Customer Question

how do I remove and install a new ink cartridgin my hp deskjet f2480 printer
Submitted: 4 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 years ago.

Hello Delphineas! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Please click on the website below for instruction video for replacing a new ink cartridge:

Also, if needed, here are the written illustrations/instructions:

Step one: Replace the cartridges

  1. Press the Power button () to turn on the product, if it is not already turned on. Wait until the product is idle and silent before continuing.
  2. Lower the paper tray.
  3. Lift out the paper tray extension
    Figure 1: Lift out paper tray extension
    Illustration of lifting out paper tray extension.
  4. Load unused, plain, white paper in the paper tray, and then slide the paper width guide snugly against the paper.
  5. Open the front access door.
    The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure 2: Open the front access door
    Illustration of the front access door opened.
  6. Lightly press down on a cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 3: Example of removing the tri-color cartridge
    Illustration of removing the cartridge from its slot.
  7. Remove the new cartridge from its packaging, and then carefully remove the plastic tape using the pink pull tab.
    CAUTION:Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the cartridges. Doing so can result in clogs, ink failure, and bad electrical connections.
    Figure 4: Remove the plastic tape
    Illustration of removing the tape from the new cartridge
    1 - Copper-colored contacts
    2 - Plastic tape with pink pull tab (must be removed before installing)
    3 - Ink nozzles under tape
  8. Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its color-coded slot until it snaps into place. Make sure that the icon on the cartridge matches the icon on the slot.
    Figure 5: Example of inserting the tri-color cartridge
    IIllustration of reinserting the cartridge
  9. Insert the tri-color cartridge in the slot on the left.
  10. Insert the black cartridge in the slot on the right.
  11. Figure 6: Color-coded cartridge slots
    Illustration of the cartridges and their slots.
  12. Close the front access door. An alignment page prints automatically. Wait until the page prints before continuing.
    Figure 7: Close the front access door
    Illustration of closing the front access door.

Step two: Align the cartridges

  1. Lift the product lid.
    Figure 8: Lift the product lid
    Illustration of lifting the product lid
  2. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 9: Place the alignment page on the scanner glass
    Illustration  of alignment page on the scanner glass.
  3. Lower the product lid.
    Figure 10: Lower the lid
    Illustration of lowering the product lid
  4. Press Start Copy Color to start the alignment.
  5. When the cartridge alignment is complete, recycle or discard the alignment page.


Edit: Please let me know if you still need help with this. Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,