How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 39902
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now

Hi there, my printer now only prints in black & white,

This answer was rated:

Hi there, my printer now only prints in black & white,

Hello Sandra! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry. Please click on the website below in order to connect with me, so I can check your printer:

Edit: Please get back to me tomorrow or whenever you can. Important: make sure to have them get the printer to copy (not print) with color first; then I will fix any printing issue. Thank you,

Customer: replied 4 years ago.

Hello Viet,

thank you for your help, I took the canon printer into the PC World store and they exchanged it for a Epson XP 700 which I was able to install the Wi Fi to my computer and now everything is working well for me.

Warms regards

Sandra J Hooper Mrs

Great. You're welcome. If you need anything else, please let me know anytime. Thank you.
Viet - Printer Tech and 2 other Printers Specialists are ready to help you