Printer Repair Questions? Ask IT Technicians for Answers ASAP
This sounds like a very familiar problem which I have encountered many times as an engineer at Konica Minolta.
To begin with, can you please try opening Microsoft Word or Wordpad on your computer. Type some colourful text in it and attempt to print with colour. Is the option still not available. If you can reply back to me I shall be happy to assist and figure out the problem for you.