How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Type Your Printers Question Here...
Engineer John C. is online now

HP Envy 5532. Just installed but stops half way thru duplex

Customer Question

HP Envy 5532. Just installed but stops half way thru duplex printing. prints one side OK then stops part way thru the second side. Any ideas
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Have you already tried cleaning the machine?
Customer: replied 3 years ago.

Its a brand new machine straight out of the box. The problem appears to be with Word 2013. Some docs it will print double sided and others it wont!

Expert:  Freddy M. replied 3 years ago.
Have you tried duplexing with other programs to be sure of that?
Defective machines do sometimes get out so it being new doesn't change anything other than you could probably exchange it.