How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 907
Experience:  I am an MIT graduate with a Master of Science Degree in Electrical Engineering from UC Berkeley.
Type Your Printers Question Here...
Joel Kalman is online now

HP Officejet 6500 wireless It will not print on black I

Customer Question

HP Officejet 6500 wireless

It will not print on black I have followed troubleshooting on line.
My printer is now saying the cartridges are aligning then this will take approx. 7 mins it then shows alignment failed
Submitted: 3 years ago.
Category: Printers
Expert:  Joel Kalman replied 3 years ago.

JoelK :

Hello. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

I understand that you are having problems with your OfficeJet 6500. I can help you with that.

JoelK :

Your printhead may have the black nozzle clogged. First, you need to clean the printhead by using the Settings - Tools- Clean Printhead menu. If that does not help, you need to clean it manually. I can give you instructions for that.