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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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New printer. Have inserted new ink cartridges and still will

Customer Question

New printer. Have inserted new ink cartridges and still will not print. Little red light on right constantly on.
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What model printer is this?
Customer: replied 3 years ago.

Epson XP.-215 under guarantee

Expert:  Freddy M. replied 3 years ago.
Ok before we go any further I want to make sure you know this is a paid tech support site called JustAnswer and not Epson. If you still want to continue can you tell me if any of the other lights are on?
Customer: replied 3 years ago.

No other lights on

Expert:  Freddy M. replied 3 years ago.

Let's try doing a manual cleaning of the machine and see if that helps at all, even though it is a new machine it may be needed.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.