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Richard, Engineer
Category: Printers
Satisfied Customers: 44582
Experience:  15 years consulting in the IT industry with Printing engineering
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I have a new Canon Pixma MG 2550. It will print the test print,

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I have a new Canon Pixma MG 2550. It will print the test print, print from a Word document that I type, but it will not print online.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which internet browser you use when trying to print online? eg: Internet Explorer?

Thank you
Customer: replied 4 years ago.

I use Internet Explorer and Google Chrome.

Thanks Peter.

Do you get an error when trying to print from within these browsers?

Or how does it fail?
Customer: replied 4 years ago.

Mostly there is no response but I have had an error notice.

ok, Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you can print within Internet Explorer please.

Customer: replied 4 years ago.

Yes, I have just printed out your e-mail.

Perfect, it was an issue within the web browser that was corrupted, which we now cleared.

It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 4 other Printers Specialists are ready to help you