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carlday1, Engineer
Category: Printers
Satisfied Customers: 381
Experience:  Self Employed Hardware Engineer
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I have a Brother, model number (MPC-J6710DW) All in one - It

Customer Question

I have a Brother, model number (MPC-J6710DW) All in one - It has just now started to pick-up the paper, however in stead of going to Printer tray, it goes down below the Tray, and the Printer says "PAPER JAM" and stops.
I have tryed everything I can think of; changing paper reams - nothing seems to help -
Do you have any Ideas?
I have tryed to up-date any Software, which seems to be on the Internet Site.
Submitted: 3 years ago.
Category: Printers
Expert:  carlday1 replied 3 years ago.

carlday1 :


Thank you for using Just Answer my name is Carl and I will help with your question.

Does the printer attempt to pick up paper from the tray if it does is there a mark on the paper in the middle of the sheet?