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Richard, Engineer
Category: Printers
Satisfied Customers: 44521
Experience:  15 years consulting in the IT industry with Printing engineering
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Kodak ESP 3250 My printer has stopped printing black and white

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Kodak ESP 3250
My printer has stopped printing black and white and only prints colour. I have replaced the cartridge with brand new one twice
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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This is generally caused by a clogged or malfunctioning Printhead, so I would like you to do this first please on the printer.

Press Home on the printer control panel.

Press the down arrow button until Maintenance is selected, then press

Press the down arrow until Clean Printhead is selected, then press OK.

Once completed, tell me if it now prints Black and White.

Thank you
Customer: replied 3 years ago.

No change, still not printing black

Was it able to complete the clean?
Customer: replied 3 years ago.

Cleaned again to check, it asked me to replace colour cartridge, black now printing but blue missing

ok, did you replace also the Blue Cartridge?

Customer: replied 3 years ago.

colour cartridge is all in one so replaced whole cartridge with brand new one


I want you to take out the print head please

This video will show you how

Soak it in hot water for 5 minutes, then leave it to dry so it is completly dry.

Once done, put it in the printer and tell me if Blue is now printing please.
Customer: replied 3 years ago.

blue still not working, soaked head for at least 5 minutes, dried it thoroughly, but blue still absent

Thank you

The print head itself has faulted Sue.

This was the initial cause, and why the Blue is now not working.

If the printer is still under warranty, you can return it and have the print head replaced at no cost.

If not, then you will need to purchase a replacement which you can do from my link below.

Click me to view

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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