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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18409
Experience:  Years of experience
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My printer was uninstalled to correct its faulty scanner &

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My printer was uninstalled to correct its faulty scanner & has an error to reinstall it. Please can you help
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What model printer is it?
What version of windows or mac are you using?
What is the exact and entire error message?
Customer: replied 3 years ago.


windows 8.1

Error. Installation failed

Are there any numbers or anything like that with the error?
Is the printer connect with a usb cable?
Customer: replied 3 years ago.

No other information

Yes USB cable

Can you try installing with this for me please: Click Here?
Customer: replied 3 years ago.

I've tried installing but:

- I cannot find any way to log on to administrator

- nothing sseems to happen when I try to install

- there is nothing on the screen to click on to

Can I connect to your machine remotely to try and install it?
Customer: replied 3 years ago.

Please do

Please download and install teamviewer here: Click Here
When it opens it will give you a user ID and a password XXXXX need those two numbers to connect.
Customer: replied 3 years ago.

I'm getting confused, not knowing what number to fill in!

Here are the numbers

ID 151 712 367

Password XXXXX

The problem was resolved via remote, please don't forget to leave a positive rating for my help it is greatly appreciated.
Freddy M. and 2 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

As far as I remember I answered all the questions