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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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just got a Canon Pixma MG5550, it prints ok, but I cant get

Customer Question

just got a Canon Pixma MG5550, it prints ok, but I can't get the feeder tray to open to take various sized paper, I've tried juggling it as described in quick start instruction but it will not budge
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Since you just got it, if it turns out to be damaged you should be able to return it and exchange it for another.
Are you trying to do it with or without paper in the machine?