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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 18395
Experience:  10+ years work experience.
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Just bought Pixma MG3500. Very poor hazy photo prints from

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Just bought Pixma MG3500. Very poor hazy photo prints from desktop print and from sd card. When I copy and paste the same photo into word 2010 the quality is good. What is the problem and can I fix it. Thanks.
My name is Jason. I look forward to helping you today.
How are you printing the photos when the hazyness is visible?
Customer: replied 3 years ago.

Printing all on normal A4 paper

You state that if you print "from desktop print" they are hazy; however, if you print from Word 2010, they are not.
Please, explain.
Customer: replied 3 years ago.

If I open a word document and copy and paste the photo from either a desktop folder or from SD card the result is OK.

Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
Customer: replied 3 years ago.

Not at the moment as I have to prepare work for school tomorrow. I am a teacher hence the urgency to get printer sorted.

Thank you.
If I remote in, I can fix it in two, maybe 3 minutes.
How do you wish to continue?
Customer: replied 3 years ago.

Sorry. A little wary of remote access in present climate. What will you access?

No worries.
I have remoted into computers a few hundred thousand times with no problems.
I would not be 'accessing' anything. I would be sharing your screen and the mouse.
Customer: replied 3 years ago.

OK but nothing too technical. I teach English not computers!!!!

Thank you, sir.
Please, click the following link and choose to run the remote application:
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:
Thank you for your time and please, do not forget to rate my help below.
- Jason
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