How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1158
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Type Your Printers Question Here...
VanMagnus Systems is online now

I have a carriage jam in an officejet 7500 printer. Tried all

This answer was rated:

I have a carriage jam in an officejet 7500 printer. Tried all the usual steps - there is no sign of paper jamming the rollers - what do I do?
VanMagnus Systems :

Hello and thank you for choosing JA for your IT Support needs.

VanMagnus Systems :

Sorry that you are having this issue.

VanMagnus Systems :

I know it can be a bear to fix. So I will attempt to assist you now.

VanMagnus Systems :

Please do me a favor.

VanMagnus Systems :

Please remove all Cable if any that may be plugged into your device. That includes the Power cord.

VanMagnus Systems :

Leave it in this state for 35 minutes. This is to power down all systems with in the printer and allow for the sensors to reset.

VanMagnus Systems :

Chime in after this is done Sir or Madam...


This is done - do I power up again now/

VanMagnus Systems and 3 other Printers Specialists are ready to help you