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ptorres007, Technician
Category: Printers
Satisfied Customers: 611
Experience:  10 years in the IT industry with certifications.
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I have an HP Laserjet 500 colour M551. It has started printing

Customer Question

I have an HP Laserjet 500 colour M551. It has started printing with a coloured vertical line down the centre.
I've tried removing all the cartridges and wiping the rollers but that hasn't solved the problem.
Does anyone have any suggestions please?
Submitted: 3 years ago.
Category: Printers
Expert:  ptorres007 replied 3 years ago.

Hello and thank you for using JustAnswer, my name is ***** ***** I will be helping you with your question today.


Your first steps to clean the rollers and remove the cartridges were correct. Have you replaced any of the cartridges to rule these out? It sounds like the problem is the fuser or the transfer unit in that machine. Please review this document and see if it matches to your symptoms:

Expert:  ptorres007 replied 3 years ago.
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