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Nathan, Engineer
Category: Printers
Satisfied Customers: 28403
Experience:  Computer networking/repair. 20+ years experience printer repair
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I have an xp-305 printer, every time I print an email or document

Customer Question

I have an xp-305 printer, every time I print an email or document some of the print has a white line through the middle but not all, will print photos ok. I have replaced all ink cartridges and cleaned the heads but still have the same problem. All the cartridges are genuine Epson. Thanks
Submitted: 3 years ago.
Category: Printers
Expert:  Nathan replied 3 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Can you please try making a photocopy, from the glass, in both color and in black only modes, and see if you have the issue there as well?

JACUSTOMER-ffzzppvk- :

Both photocopys are fine

Nathan :

Okay, if you are positive both black and color copies are ok, then this is an issue with the computer (software/application) or the drivers.

Nathan :

First go to your control panel / devices&printers folder, right click the epson then Remove Device.

Nathan :

where you'll download and install version of the epson software/drivers.