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Windowspcfix, Consultant
Category: Printers
Satisfied Customers: 6598
Experience:  It Consultant
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This answer was rated:

My name is James
Welcome to JustAnswer.
Is the printer Connected by USB ?
Cheers James
Customer: replied 3 years ago.


Ok thanks
Can i remote on and have a look ?
I can send you a link to connect
Customer: replied 3 years ago.

YES if it wont take too long

Will take as it takes to fix it
if you dont have time now come back when you have time just message then
Customer: replied 3 years ago.

ok better leave it till tomorrow thanks

no problem
come back when ready
Customer: replied 3 years ago.

the printer works independently of the PC, I suspect a fault with the USB port, I have tried installing flash drives, but the PC is not detecting them.

We need to Reload the USB drivers
As above when ready i will reply and send you a link to connect
Customer: replied 3 years ago.

thanks, ***** ***** have more time tomorrow after about 13.00

no problem
Customer: replied 3 years ago.

ready now

will be about 20 mins if you can do then
Customer: replied 3 years ago.

ok i am here

Click the Link Above

Click the Green Agree

click Run /OK/Yes if asked
Remote fix cheers James
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