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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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pixma 870. 'the following tank is not recognised'. tried res

Customer Question

pixma 870. 'the following tank is not recognised'. tried reset button, cold start and new ink cartridge to no avail. any ideas?
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Is it a genuine Canon ink cartridge?
Customer: replied 3 years ago.

no but I have used them without problem till now

Expert:  Freddy M. replied 3 years ago.
I will be opting out then as compatibles and refills can cause this.
Customer: replied 3 years ago.

I assume that has not cost me 20 quid!