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Richard, Engineer
Category: Printers
Satisfied Customers: 44600
Experience:  15 years consulting in the IT industry with Printing engineering
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my kodak printer 5250 will not connect to the bt homehub my

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my kodak printer 5250 will not connect to the bt homehub
my computer is connected ok .can you help please.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the error you get when it fails to connect?
Thank you
Customer: replied 3 years ago.

unable to connect to home hub

Thank you Robert
On the Hub you will see a reset button.
Hold this in for 10 seconds, then release.
Then restart the printer and try to connect it.
Let me know the results please
Customer: replied 3 years ago.

same result

Has it connected before Robert?
And where are you getting the password *****?
Customer: replied 3 years ago.

yes it has been connected before from the hub card thewireless key

ok, what disconnected it? Or it just stopped working Robert?
Customer: replied 3 years ago.

jurt stopped working

Thanks Robert,
Its going to be the wireless card in the printer that has faulted. We have ruled out the router, security and firmware as the issue, and the fact that it just stopped working, further confirms this.
You are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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