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Richard, Engineer
Category: Printers
Satisfied Customers: 44529
Experience:  15 years consulting in the IT industry with Printing engineering
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EPSON XP-305. Printer just adds docs to Print Queue - now

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EPSON XP-305. Printer just adds docs to Print Queue - now 25 docs waiting. Help!
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you remove the power from the printer, your internet modem and power off the computer.
Wait 5 minutes
Then power on the internet modem and wait 5 minutes.
Power on the printer, then turn on the computer and try to print.
Let me know the results please
Customer: replied 3 years ago.

It seems to have worked. Excellent! Thanks, Richard. Print Queue cleared

and, presumably, okay for further print jobs. Procedure memorised.

your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Printers Specialists are ready to help you