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Richard, Engineer
Category: Printers
Satisfied Customers: 44747
Experience:  15 years consulting in the IT industry with Printing engineering
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My PIXMA Mp6350 can't load paper, it tries and tries then gives

Customer Question

My PIXMA Mp6350 can't load paper, it tries and tries then gives up
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To check, when it gives up, does it send the paper through the printer to the other side?
Customer: replied 3 years ago.

No, it just doesn't seem to pick it up at all from the lower tray

Expert:  Richard replied 3 years ago.
ok, it looks like the rollers may be faulting
The rollers you see that pick up the paper, can you wipe these down and try to clean these as much as possible.
Then let them dry and then try to feed paper into the printer.
Let me know the results please