Printer Repair Questions? Ask IT Technicians for Answers ASAP
I have reconnected the printer after 15 minutes.
On power up, print head parked on left. ***** *****ght flashes in sets of three, pauses and repeats as before.
I have moved the ink cartridge carrier to the centre of its travel.
***** *****ght still flashing.
tried off+on, but still flashing.
Printer dialogue window states "error occurred"
thank you , Richard. Obviously not quite the answer I hoped for. Before I send the printer back, can we be sure that there is not a small piece of paper jammed out of view?
Correct, and by implication the jam is cleared. However, when I pulled the offending sheet out it was torn and I have a nagging feeling that there could still be a piece in there that has re-jammed the printer. Do you think this is possible?
Isn't the three flashes of amber a paper jam error?
I have spent some time poking around with a 2 inch wide strip of 190 gsm paper fed from the paper loading tray. I can't detect any debris but note that the strip will not go past the white plastic bar that is below the printer carriage rail. Should it be possible to feed the paper right through ?
Thank you for your patience!
I unplugged the power cord, gently dragged the print carriage to the right and found a square inch of paper jammed in the drive cogs on the left hand side. I removed the debris repowered the printer and tried to print. After 5 minutes of whirring and clunking a print appeared. A second trial was instantly successful.
Well done Richard. 100% review on its way.
Many thanks, Steve.
I think the offending piece must have been floating around for a while , then got pushed into the gearing by the print head.
Many thanks for pushing me in the right direction.
All the Best,