How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 39926
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now

esp3.2 unable to print emails sent to computer . print button

This answer was rated:

unable to print emails sent to computer . print button does not respond

Hello William! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message when printing an email message?

When did this issue first occur?

Was there any change recently to your computer that may have caused the issue, such as there was update, or you've uninstalled / installed a program?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

no error messages. using windows 8 with auto updates.

computer is Compaq CQ2960EA purchased Feb2013

I do not think I have ever been able to print emails

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 3 years ago.

no, I do not want you to change anything on my computer. please advise on any changes

I'm sorry. I'm not going to change anything on your computer, except for fixing the email printing issue. With remote support, you can watch everything I do on the screen. And we have an A+ service rating at the Better Business Bureau website:

Remote support is quicker and easier for you, but I can also provide written instructions if you'd like to.

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

What is the name of the program you use for email?

Are you able to print a website?

Please reply at the box below. Thank you.

Customer: replied 3 years ago.

I use GMAIL, my address is [email protected] .com

My computer uses Windows 8

I do not know if I can print from a web site, as I am not very experienced,

but my only printing problem so far has been on emails

Sorry, which program do you use to open in order to use gmail email?

Do you go to the Gmail website to use gmail email?

Thank you.
Customer: replied 3 years ago.

I do not know what web site is used as I click on a Poki gmail icon on the windows 8 start screen

Can you open Internet Explorer app, then go to website, then use email there and print there and check? Thank you.
Customer: replied 3 years ago.

Yes I have managed to print your last email from the website

Great. Can you try to print another email you want at the website to confirm?

Can you print (and/or use) your email messages at the website from now on?

Please let me know. Thank you.
Customer: replied 3 years ago.

I have printed off another email which appears to be ok, so using the web site directly allows me to print.

is it possible to change the pokki gmail site to make life easier?

If not I can cope

I'm sorry, no, unfortunately, as the Kodak printer model is old, so it's not compatible with some programs. Do you have any other computer question/issue today? Thank you.
Viet - Printer Tech and 3 other Printers Specialists are ready to help you