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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1509
Experience:  Over 5 years as a computer and printer repair technician
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I HAVE A PAPER JAM ON MY HP PRINTER CM1415FNW THE PAPER JAM

Customer Question

I HAVE A PAPER JAM ON MY HP PRINTER CM1415FNW
THE PAPER JAM IS AT THE BACK AND WITHTHE DOOR OPEN I CANT GET THE PAPER OUT FROM THE ROLLERS WITHOUT IT TEARING I REALLY NEED TO GET FURTERH INTO THE MACHINE TP PULL IT OUT HOW AND WHAT DO I REMOVE AT THE BACK TO GET TO THE PAPER THIS JAME IS FROM HERE TO WHERE THE PAPER WULD GO TO THE PRINT ROLLERS
ITS I AM SURE AN EASY ANS BUT CANT SEE M TO FIND A WAY IN OR WHAT TO REMOVE I HAVE TRIED RE SETTING AND PRINTING BUT TE JAM WORDING COMES UP WITHOUT CLEARING THE PROBLEM
DAVE
Submitted: 3 years ago.
Category: Printers
WesPCDr
Expert:  WesPCDr replied 3 years ago.
WesPCDr :

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

To fix the problem, use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.
Open each cover front, top, and back of the printer and look for pieces of paper in the rollers. Move the rollers with your fingers or erase end of a pencil to clean and move any loose paper out as well.

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