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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I Have a Brother printer HL1212-W. I am unable to get it to

print in colour. Purchased new... Show More
print in colour. Purchased new toner to no avail. Can you help.
Submitted: 3 years ago.
Category: Printers
Show Less
Ask Your Own Printers Question
replied 3 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Please print this page, let me know exactly what comes out when you do.
Customer reply replied 3 years ago.

Again printed in black only.

Freddy M., Technician replied 3 years ago.
Everything on this page printed but in black? The color parts of the page are not missing? What version of windows or mac is on the computer?