Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** i will be assisting you today.
let me know if you get any error code along with the flashing light
please try the below steps
remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forthalso clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on itclean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcoholonce these steps have been done turn on printer and check
let me know if you still get the blinking light or are you able to print
After running canon my printer diagnose and repair program, a box appears when you ask it to print saying operator eror- press resume button.If this doesn't clear error cancel printing and turn printer on and off and then on again. No error code. Tried this. No effect.
how is printer connected to computer
usb or wifi
is it connected to computer via usb cable or wireless
try the below
please turn off printer and unplug power cord. keep the ON button on printer pressed for 10 secs. unplug printer usb cord from computer...wait for 2 mins...in the meanwhile on your computer..click start..control panel..devices and printers. right click on printer icon and remove\uninstall. then turn on printer and plug in printer usb to computer..in the devices and printers window click on add printer option on top and try to add the printer again. once its added, try printing and let me know the status
still not working. does it need to go into repair shop?
is it still flashing the orange light
yes -just the same
do you see a resume button on the printer
yes-that IS the light that is flashing
try the below sequence....
once done check if the light flashes
still flashes. on this model at no time do I get a green light !
in that case the fault seems to be internal with the reset counter
did you clean the printhead contacts
does that mean the repair shop ?
yes..since the cleaning and reset sequence have not worked as printer seems to be stuck on the flashing lights, the printer would need to be serviced
yes i cleaned the printhead manually -unable to use automatic cleaning ecause of flashing lightb
you can take the unit to any local printer repair store to get the unit serviced
ok .Thanks for trying .
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again
Let me know if you have any questions
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