How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WesPCDr Your Own Question
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1509
Experience:  Over 5 years as a computer and printer repair technician
Type Your Printers Question Here...
WesPCDr is online now

My printer model is SX415, aka SX410-2. I recently upgraded

This answer was rated:

My printer model is SX415, aka SX410-2. I recently upgraded my Apple Macbook Pro operating system to Yosemite. I now find that my laptop and printer no longer speak to each other. The printer still works fine as a scanner/copier and when told to print will feed through A4 paper to come out blank. I called at an Apple shop, where they installed a patch, dated August 2014, but that has not solved my problem. Apple advised me to contact Epson help.
WesPCDr :

Hi there, I'm Wes, and I am a licensed printer specialist. I see you're having some trouble with your printer – I can help you with the printer issue.

WesPCDr :

Because the Operating System was updated, you will need to re-install the printer drivers for your printer.

WesPCDr :

Click on the following link and download the printer drivers -->

WesPCDr :

Then install the driver for your printer and try to print again.

WesPCDr and 3 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

I downloaded the driver (?) but don't know how to install it on my printer. When I look up printer info, it looks as if driver 6.52 is already installed.

Ok. Here is a link to the installation startup guide. It has the English installation instructions on the right side of the document.