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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1158
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My Brother DCP 9010cn gets an error message and does not print

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My Brother DCP 9010cn gets an error message and does not print .
Message is "The printer could not print full size photo"
Printer set at 100%
System Windows 8.1
Have unistalled brother and then reinstalled a new 8.1 syste, to no effect.
Another printer does work off this computer
VanMagnus Systems :

Hello and thank you for choosing JA for you support needs. Sorry for the issue, I need to know a few things before we can come to a solution to this issue.

VanMagnus Systems :

What are you trying to print? An online image or an image from???

VanMagnus Systems :

Please let me know ASAP!

VanMagnus Systems :

Chime in when ready...


I have managed to solve the problem myself after a lot of messing around. Do not know what was causing the problem but it is now O.K.

VanMagnus Systems and other Printers Specialists are ready to help you