Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, My name is ***** ***** i will be assisting you
Please let ,me know what is the operating system installed on the computer that's connected to printer
also let me know how is printer connected to computer..usb or wifi
operating system windows 7. Connection USB
ok..please follow below steps
click start..devices and printers
right click on printer icon..click on printer preferences
click on print test page
let me know if test page too has the same print quality problem as other printouts
Regrettably I am unable to proceed further at this time. Having started the printer successfully I am now lost, I have to admit that I do not see a Printer Icon & am unable therefore to proceed further. Any other advice would be gratefully received, failing that I will understand if this session is ended without further progress. Thank you.
there are 2 possibilities
either its the printer software or the printer itself
we need to first diagnose which one is causing this issue
would you like me to remote access and check the printer software settings
Please proceed with remote access procedures.
ok..i will give you the remote access link
give me a moment
click on this link below
let me know once connected
I have agreed to the Remote Desktop Legal Disclaimer, and await instruction - how to Open the Remote Desktop client file please.
did it download a file
you need to click on the file and open\run it
I am not aware since I currently have only this "chat display" to view.
ok no problems..let me give you an alternate remote tool
please open the website www.teamviewer.com
in the page that opens click on start full version
it will download a file teamviewer exe
download and open\run that file
once its installed, it will open a teamviewer window
let me know the id and password ***** on the left side of the window
Michelle thank you for your patience and consideration thus far, but I must go now. I will try again at an early date. Thank you again for your time today.
post me a message whenever you would like to continue
I will not be able to pursue this problem further at this time. I apologize for this abrupt and consequentially incomplete finish. However I thank you for your efforts on my behalf which were clearly first class.
feel free to contact me in case you need help in future\
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