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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18409
Experience:  Years of experience
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I have an HP photsmart 3 in one printer code c309a serial number

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I have an HP photsmart 3 in one printer code c309a serial number MY960F93JM which has suddenly stopper printing using the start copy Black button or scanning again using the black start copy button. However, when scanning and copying using the colour srat copy button the printer prints. Have you any idea what the problem is?
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Please print this page and let me know what comes out.
Customer: replied 2 years ago.

Top right of page PAGE 1 of 1

at the bottom of the page www.justanswer etc

That is all that printed nothing else? No black text or the pictures? How old is the machine? If over a year old did you happens to get an extended warranty?
Customer: replied 2 years ago.

that is all that was printed. The machine is some years old and is out of warranty-sounds as though I need a new machine!!!!

You may need a part but we do not know for sure yet.
Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

Freddy M. and other Printers Specialists are ready to help you
Customer: replied 2 years ago.

Yes it has worked but there is a faint black line down the centre of the page

It can take a few tries, please repeat the same steps and test it again.