Printer Repair Questions? Ask IT Technicians for Answers ASAP
On top of everything else, I am currently experiencing problems with my Internet provision! I am replying to you on my phone.
I still have Vista on my pc. The printer is wireless. We have WiFi internet. Although there is a problem at the moment the printer has been working OK. The print queue tells me that only the one document is printing. If I try to delete it, it says the command has already been sent.
Do you think this has occurred because of our intermittent signal recently? If so, why doesn't printing resume when the Internet reconnects? I'd like to have a procedure I can follow if this is going to occur regularly (like my old print spooler trick).
Thanks for your assistance.
Thanks for this, Freddy. I'm glad to know the trick. Tried it, with no success.
I'm not surprised it didn't work, however. We have been arguing with our internet provider for months now. They finally sent us a new router but our general problems are still not solved. Looks like we will have to buy a more powerful router next. Still, it is helpful to know that the printing problem is due to our poor internet signal - more fuel for my argument.
Do you want me to keep this conversation open till the printer is working again? The provider is monitoring our system and is due to ring me again on Monday.
Have had a bit of a hunt for the cable! The printer is now connected to the pc and is ready to use. I still have 'Error -printing' showing in the print queue.
Freddy - I have to go out now so haven't got time to follow this procedure now. I'll do it when I get home tomorrow and then get back to you, if that's OK. (Really need my printer to print me a copy of these complicated instructions to follow, but can't do that, of course!)
Thanks for your help.
Hello again, Freddy.
I have done everything you recommended. It looked as if the machine was going to print, although the command for the original document had now disappeared altogether and I had to request a copy of a different document. After a stammering start to the print, with delays of several seconds between bursts, the page was spat out only printed across the top. Same again on the second attempt. This with the USB cable connecting the device. The light showing number of copies was circulating round the box. I have been unable to locate anything useful in the troubleshooting line. Oh for the old days when I would have had a written instruction leaflet in my hand! Can you help?
I have just attempted a photocopy. The light in the number of pages box flashes between 1, 7 and E and there is no print result.
It is brand new - a couple of weeks. I haven't done anything to it because I haven't got an instruction manual. I can barely work out how to use the basics. I was surprised to receive a notification that I was already out of coloured ink in the cartridge, as I usually print in black and white but there seemed nothing to do but replace it. It has just told me I didn't realign the heads after changing the cartridge but I don't know how to do it.
Thanks for this helpful, if unwelcome advice. Predictably, It could not come at a worse time as I have a project on that has to be completed by Thursday and which requires all the functions of the printer.
I will be sure to rate your service when we have got to the end of the process, don't worry. I'll come back to you when I have spoken to the retailer.
I have been away - sorry to be so long getting back to you.
The performance of the printer seems to have completely settled down! It is printing, in black and white or colour, from the pc on command, and scanning and phpotocopying fine. So I have not returned it to the retailer. Does it make sense to you that it might have an intemittent fault if, indeed, the printer head is defective? It doesn't to me. Anyway, it is still under warantee so I have time to monitor it. There is still no explanation for the notification that the colour cartridge was empty after practically no use? Do you think it would be worth reinserting it?
In any case, I am glad to have the instructions for getting at the print spooler.
I did give you a rating the other day.
OK, thanks for all your help, Freddy. I'll take your advice.