How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 39562
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now

I have recently bought an epson XP 322 and have successfully

This answer was rated:

I have recently bought an epson XP 322 and have successfully connected wirelessly to my iPad but both my macbook air and iMac both show that the printer is not connected.The iMac has a HP printer connected through a usb,chris Bowles
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was there any error r message when downloading and installing the printer's driver / software through the Epson website? Please try the followings:

  1. Make sure both the computers are connected to the same Wi-Fi/wireless network name as on the printer and iPad.
  2. Make sure printer is powered on.
  3. Click on the Apple logo / menu at the top left, then select System Preferences..., then open Print & Fax (or Print & Scan).
  4. Select the Epson printer if it's there, then click on the - (minus) icon at the bottom left, and remove/delete the printer for now.
  5. Click on the + (plus) icon at the bottom left, and it should detect your Epson printer, then add it.
  6. Check printing.

Please let me know. Thank you.
Viet - Printer Tech and 2 other Printers Specialists are ready to help you