How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
Type Your Printers Question Here...
Engineer John C. is online now

Have a Epson lx850 printer machine, the paper will not feed

Customer Question

Have a Epson lx850 printer machine, the paper will not feed through. The tractor wheels can be moved manually, but otherwise they wont go. Any ideas
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. The motor (or the circuitry controlling it) appears to have either become severely jammed, or failed. - If there is something inside the printer jamming the workings of the paper path, opening the printer and looking for any debris, jammed paper, etc. is the right thing to do.Do you find anything there? How new is the printer? measured from its date of purchase.